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Privacy Policy

Acrobits, s.r.o. is very concerned for the privacy of the users of our products. To this extent, no user information is collected except when necessary for using a specific feature of our products (Apple Push Notification Service) and is never shared with any third parties. The only time information is requested other than listed here is for use in troubleshooting technical issues and of course, the user has the option to refuse in that case (though that may negatively affect our ability to resolve any issues).

Push Notifications

In order for Push Notifications to work, we must register your account remotely when Acrobits Softphone or Groundwire is in the background or closed on your iOS or Android device. To accomplish this, we transmit your SIP account details to SIPIS (our server that handles push notifications) over a https – secure connection. This information is shared with no one and is erased immediately when the push instance expires (3 days for Acrobits Softphone, 6 for Groundwire) or the user disables Push Notifications in the Application. If the user uses one of our methods for multitasking instead of Push Notifications, this information is not sent to SIPIS. Push Notifications is the only feature we currently offer that requires any collection of user information.

Preconfigured Providers

For ease of use, our products have settings preconfigured for many popular VoIP providers. This does not mean that Acrobits is in any way responsible for information you have shared with or is collected by the provider. Providers should be contacted directly for information about their privacy policies.

Forums and Social Networking Sites

Acrobits posts on several forums and Social Networking sites. Acrobits does not collect information from any of these sites, they are only used as tools for communicating with our users. Any concerns about the privacy of information shared there should be directed to the site.


Acrobits’ website contains links to other sites. Acrobits is not responsible for the privacy practices or content of those sites. If you have concerns about privacy, you should familiarize yourself with the site in question’s privacy policy before registering for any goods or services there.

Google Calendar Usage

This privacy statement describes how “Alien Licensing gmbh” an Acrobits s.r.o subsidiary collects and uses the information you provide in your Google Calendar account via the Alien Licensing gmbh “Google Calendar Sync” application for our UCAAS products. It also describes the choices available to you regarding our use of your information and how you can access and update this information.

Collection and Use

We collect the following personal information from your Google Calendar and Google Contacts account:

  • Event name
  • Event date
  • Event time
  • Event description (will be inserted as a note)
  • Event location (will be inserted as a note)
  • Contacts’ names
  • Contacts’ email
  • Contacts’ telephones
  • Contacts’ organization
  • Contacts’ postal address
  • Contacts’ birthday
  • Contacts’ gender

We add/import the following personal information from your “Cloud Softphone” account to your Google Calendar & Google Contacts account:

  • Event name
  • Event date
  • Event time
  • Event description
  • Event resource name

We use this information to

  • Populate your Google Calendar & Google Contacts data in your “Cloud Softphone” Apps.
  • Populate your “Cloud Softphone” customer data in your Google Calendar & Google Contacts account
  • Create bookings from “Cloud Softphone”‘s calendar for the imported/synchronised contacts
  • Keep your Google Calendar & Google Contacts in sync with your “Cloud Softphone” customers and vice versa
  • Send booking confirmation emails, booking cancellation emails, booking update emails or booking reminder emails to the contacts imported from Google Calendar & Google Contacts – prior to sending out such emails your consent will be sought each time.
  • We will only use this information for the specific reason for which it was provided to us.


The security of your Google Calendar & Google Contacts’ personal information is important to us. We take commercially reasonable measures and follow generally accepted standards to protect the information you provide us, both during transmission and once we receive it. For example, the information you provide is transmitted via encryption using technologies such as secure socket layer technology (SSL).

Disclosure to Third Parties

We do not share or sell your personal information to third parties.

We disclose information only in the following cases: as required by law, such as to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, to investigate fraud, or to respond to a government request if we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice through our app of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information to any other third party with your prior consent to do so.

Privacy Statement Updates

We may update this privacy statement to reflect changes to our business or this app as it pertains to the information collected from you and our use of it. If the change impacts how we use or handle information collected from you, we will email you and/or your company’s Google administrator, or post a notice where you first access this app prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


If you have any questions or concerns about our privacy policy, please contact us at

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