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Privacy Policy

“Acrobits, s.r.o.” is very concerned for the privacy of the users of our products. To this extent, no user information is collected except when necessary for using a specific feature of our products (Apple Push Notification Service, Firebase Cloud Messaging) and is never shared with any third parties. The only time information is requested other than listed here is for use in troubleshooting technical issues and of course, the user has the option to refuse in that case (though that may negatively affect our ability to resolve any issues).

Forums and Social Networking Sites

Acrobits posts on several forums and Social Networking sites. Acrobits does not collect information from any of these sites, they are only used as tools for communicating with our users. Any concerns about the privacy of information shared there should be directed to the site.

Website Links

Acrobits’ website contains links to other sites. Acrobits is not responsible for the privacy practices or content of those sites. If you have concerns about privacy, you should familiarize yourself with the site in question’s privacy policy before registering for any goods or services there.

Privacy information access preface

For ease of use, our UCaaS products have SIP account settings preconfigured for many popular VoIP providers.

This does not mean that Acrobits is in any way responsible for information you have shared with or is collected by the provider. Providers should be contacted directly for information about their privacy policies.

This privacy policy contains the full list of features built into “Groundwire”, “Softphone” and “Cloud Softphone” that in any way process users’ private information. Whether a feature is enabled or not, and thus whether the private information required for the feature to work is accessed, depends solely on the SIP account configuration.

Push Notifications

In order for Push Notifications to work, we must register your account remotely when Acrobits Softphone, Groundwire or Cloud Softphone is in the background or closed on your iOS or Android device. To accomplish this, we transmit your SIP account details to SIPIS (our server that handles push notifications) over a https – secure connection. This information is shared with no one and is erased immediately when the push instance expires (usually within 3-6 days, depending on SIP account configuration) or the user disables Push Notifications in the Application.

If the SIP account is configured to use one of our methods for multitasking instead of Push Notifications, this information is not sent to SIPIS. 

Contacts Usage

This part of the privacy statement describes how “Alien Licensing gmbh” an Acrobits, s.r.o subsidiary collects and uses the contact information you provide by granting the contacts access permission in the “CloudSoftphone”, “Groundwire” and “Softphone” applications. It also describes the choices available to you regarding our use of your information and how you can access and update this information.

We access the following personal information from your address book:

  • Contacts’ names
  • Contacts’ email
  • Contacts’ telephones
  • Contacts’ organization
  • Contacts’ postal address
  • Contacts’ birthday
  • Contacts’ gender

We use this information to:

  • Populate your Contacts data in the app.
  • To import your favorite contacts into the QuickDial list, if you also enable the “Busy Lamp Field” feature on a contact, the favorite contact’s number (URI) will be included in your SIP traffic, but will not be stored anywhere.
  • Enable the Smart Contacts feature (only available in “Cloud Softphone” application), which helps you to make free calls and enjoy seamless communication with other users with SIP accounts on the same provider.
    If your SIP account is configured to use the Smart Contacts feature, we securely upload your contacts to the server in order to recognize “Cloud Softphone” app users among your contacts. 

We will only use your Contacts information for the specific reason for which it was provided to us.

Location Information Usage

This part of the privacy statement describes how “Alien Licensing gmbh” an Acrobits, s.r.o subsidiary uses the location information you provide by granting the Location access permission in the “CloudSoftphone”, “Groundwire” and “Softphone” applications.

We ask the location access permission only if the SIP account is configured to do so, and only in the following use cases:

  • When the SIP account is used in a country with Dispatchable Location for emergency calls legal requirement (only available in “Cloud Softphone” application).
    In this situation, the app attempts to acquire your location information in case a call to an emergency number is placed. Please note that emergency calls are usually routed to your phones’ native dialer instead of requesting location access. Please consult with support to learn how emergency calls are handled for your account.
  • when the SIP account is configured to send location data during SIP registration 

We will only use your Location information for the specific reason for which it was provided to us.

Google Calendar usage

This privacy statement describes how “Alien Licensing gmbh” an Acrobits s.r.o subsidiary collects and uses the information you provide in your Google Calendar account via the Alien Licensing gmbh “Google Calendar Sync” application for our UCaaS products. It also describes the choices available to you regarding our use of your information and how you can access and update this information.

We collect the following personal information from your Google Calendar and Google Contacts account:

  • Event name
  • Event date
  • Event time
  • Event description (will be inserted as a note)
  • Event location (will be inserted as a note)
  • Contacts’ names
  • Contacts’ email
  • Contacts’ telephones
  • Contacts’ organization
  • Contacts’ postal address
  • Contacts’ birthday
  • Contacts’ gender

We add/import the following personal information from your “Cloud Softphone” account to your Google Calendar & Google Contacts account:

  • Event name
  • Event date
  • Event time
  • Event description
  • Event resource name

We use this information to

  • Populate your Google Calendar & Google Contacts data in your “Cloud Softphone” Apps.
  • Populate your “Cloud Softphone” customer data in your Google Calendar & Google Contacts account
  • Create bookings from “Cloud Softphone”‘s calendar for the imported/synchronized contacts
  • Keep your Google Calendar & Google Contacts in sync with your “Cloud Softphone” customers and vice versa
  • Send booking confirmation emails, booking cancellation emails, booking update emails or booking reminder emails to the contacts imported from Google Calendar & Google Contacts – prior to sending out such emails your consent will be sought each time.
  • We will only use this information for the specific reason for which it was provided to us.

Troubleshooting Logs Usage

For the sole purpose of troubleshooting, Alien Licensing gmbh, an Acrobits, s.r.o subsidiary, might ask users to provide debug logs from the Application.

The debug logs contain full network traffic information for application provisioning, calls, messaging and other network in-app events generated by user activity.

Security

The security of personal information is important to us. We take commercially reasonable measures and follow generally accepted standards to protect the information you provide us, both during transmission and once we receive it. For example, the information you provide is transmitted via encryption using technologies such as secure socket layer technology (SSL).

Disclosure to Third Parties

We do not share or sell your personal information to third parties.

We disclose information only in the following cases: as required by law, such as to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, to investigate fraud, or to respond to a government request if we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice through our app of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information to any other third party with your prior consent to do so.

Privacy Statement Updates

We may update this privacy statement to reflect changes to our business or this app as it pertains to the information collected from you and our use of it. If the change impacts how we use or handle information collected from you, we will email you and/or your company’s Google administrator, or post a notice where you first access this app prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Support

As a user, you can request the following:

  • Confirmation of access of personal data concerning you 
  • Access to the processed personal data concerning you. 
    • Please note that pieces of personal data stored in encrypted format can only be provided in its encrypted form.
    • Please note that once data is removed it cannot be restored.
  • Correct inaccurate or incomplete personal data concerning you 
  • Erase processed personal data concerning you 
  • Arrange how personal data concerning you should be processed in event of your death

To process a request, please send us an email to support@acrobits.cz with the following:

  • Subject of request, your name(s) and first name(s);
  • Scan of both sides of your passport or identity card to enable us to verify your identity

Acrobits support will respond to requests in a timely manner (within 30 days of request).
Acrobits support might ask you for further information, such as username, phone number, or push notification selector, in order to determine what information has been collected about you.

If you have any questions or concerns about our privacy policy, please contact us at support@acrobits.cz.