First things first: What is CPaaS? Communications Platform as a Service (CPaaS) is a cloud-based service model that allows businesses to add real-time communication features to their own applications or websites without needing to build backend infrastructure and interfaces. It allows you to add real-time communication (RTC) tools to your business applications and networks. Like […]
What Is SIP Trunking? Session Initiation Protocol (SIP). It’s the protocol that allows users to send unified communications over the Internet. SIP trunking is a specific service that leverages SIP technology to connect traditional PBX (Private Branch Exchange) telephony networks to VoIP services. “Trunking” refers to the aggregation of multiple voice or data connections into […]
The telecommunications needs of businesses worldwide have changed and evolved over the past decade. Now, it’s possible to leave hardphones, a piece of hardware found on every employee’s desk for decades, behind entirely. Softphones have created a new alternative to hardphones by shifting the utility entirely to an application on mobile or desktop devices. This […]
Where UCaaS solutions are concerned, to say that users are spoiled for choice would be putting it lightly. There exists a wealth of softphones, VoIP platforms, and communications tools designed for both business and personal use. Zoiper is one such tool — and if you’re here, it’s because you’re either considering a deployment or wondering […]
The telecommunications market is growing increasingly competitive as alternatives to traditional services give businesses and consumers new communication methods or cheaper options. Maximizing your revenue is critical to maintaining consistent revenue growth and remaining competitive by offering in-demand services. You don’t need to monetize for monetization’s sake; monetization attempts can harm the customer experience if […]
Unified Communications-as-a-Service (UCaaS) providers must stay aware of trends affecting how people communicate and the overall IT landscape. One of the most significant trends shaping the future of IT is artificial intelligence (AI). The global artificial intelligence (AI) market is expected to skyrocket from roughly US$100 billion in 2021 to $2 trillion by 2030. Generative […]
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Communication tools are vital for organizations of any size in all industries. Small businesses may only have one or two, while enterprises may have a variety of different tools to provide an omnichannel experience. Maintaining consistent branding can do wonders for your operation regardless of business size. You’ll avoid confusion, build brand recognition, and ultimately […]
The customer experience (CX) has become increasingly crucial in most industries. When a business or consumer needs to decide between your business and your competitors, customer experience is often the deciding factor. CX influences return visitors and impacts new customers by informing them what they’ll hear about you from others. From traditional word of mouth […]