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What is SIP Trunking, How it Works and 7 Business Benefits
What is SIP Trunking, How it Works and 7 Business Benefits

What Is SIP Trunking? Session Initiation Protocol (SIP). It’s the protocol that allows users to send unified communications over the Internet. SIP trunking is a specific service that leverages SIP technology to connect traditional PBX (Private Branch Exchange) telephony networks to VoIP services. “Trunking” refers to the aggregation of multiple voice or data connections into […]

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Hardphone vs Softphone: Key Differences, Benefits, Use Cases, & More
Hardphone vs Softphone: Key Differences, Benefits, Use Cases, & More

The telecommunications needs of businesses worldwide have changed and evolved over the past decade. Now, it’s possible to leave hardphones, a piece of hardware found on every employee’s desk for decades, behind entirely. Softphones have created a new alternative to hardphones by shifting the utility entirely to an application on mobile or desktop devices. This […]

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The Top Five Zoiper Alternatives You Need to Know About
The Top Five Zoiper Alternatives You Need to Know About

Where UCaaS solutions are concerned, to say that users are spoiled for choice would be putting it lightly. There exists a wealth of softphones, VoIP platforms, and communications tools designed for both business and personal use. Zoiper is one such tool — and if you’re here, it’s because you’re either considering a deployment or wondering […]

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Monetizing Cloud Softphone: Maximize Revenue [6 Strategies + Examples]
Monetizing Cloud Softphone: Maximize Revenue [6 Strategies + Examples]

The telecommunications market is growing increasingly competitive as alternatives to traditional services give businesses and consumers new communication methods or cheaper options. Maximizing your revenue is critical to maintaining consistent revenue growth and remaining competitive by offering in-demand services. You don’t need to monetize for monetization’s sake; monetization attempts can harm the customer experience if […]

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SIP and AI: Integration of Artificial Intelligence and Unified Communications
SIP and AI: Integration of Artificial Intelligence and Unified Communications

Unified Communications-as-a-Service (UCaaS) providers must stay aware of trends affecting how people communicate and the overall IT landscape. One of the most significant trends shaping the future of IT is artificial intelligence (AI). The global artificial intelligence (AI) market is expected to skyrocket from roughly US$100 billion in 2021 to $2 trillion by 2030. Generative […]

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Local Push: How Acrobits Innovative Approach to Push Notifications Became an Industry Standard
Local Push: How Acrobits Innovative Approach to Push Notifications Became an Industry Standard

Cookies will soon be a thing of the past. By 2023, third-party cookies will be phased out from nearly every major browser.

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Brandable Cloud Communications: 5 Consistent Branding Tips
Brandable Cloud Communications: 5 Consistent Branding Tips

Communication tools are vital for organizations of any size in all industries. Small businesses may only have one or two, while enterprises may have a variety of different tools to provide an omnichannel experience. Maintaining consistent branding can do wonders for your operation regardless of business size. You’ll avoid confusion, build brand recognition, and ultimately […]

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How to Enhance Customer Experience with Customized Communication Tools
How to Enhance Customer Experience with Customized Communication Tools

The customer experience (CX) has become increasingly crucial in most industries. When a business or consumer needs to decide between your business and your competitors, customer experience is often the deciding factor. CX influences return visitors and impacts new customers by informing them what they’ll hear about you from others. From traditional word of mouth […]

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