Knowledgebase
Help Desk Acrobits > Help Desk > Knowledgebase

Search help:


» Subcategories:

 
Audio
No incoming audio
No audio in either direction
No outgoing audio
» More topics
Calls
unable to place calls
Calls disconnect right after connecting
Acrobits Softphone for Android
Set up your SIP Account
Delete or disable your SIP account
Multitasking on Acrobits Softphone for Android
» More topics
iOS (All features referred to in this category are specific to our iOS clients)
Configuring Incoming Calls
On GSM call
SIP URI
» More topics
 

» Articles in this category:

 
Skype Article rated 3.5/5.0
Skype does not use the SIP protocol for VoIP, they use their own proprietary method. Therefore, Skype accounts will not work on Acrobits Softphone or Groundiwre.
Unable to register (sipgate) Article rated 2.9/5.0
It's common to use the incorrect username and password when setting up a sipgate account. When setting up a sipgate account on Acrobits Softphone or Groundwire, you need to use your SIP ID and passwo...
DTMF Tones not working Article rated 3.2/5.0
The DTMF Tones in Acrobits Softphone and Groundwire are highly customizable but you may need to adjust the settings to get it working properly for you. If you have any trouble accessing automated...
Preconfigured providers Article rated 3.2/5.0
If you think your SIP VoIP provider would like to be on our list of preconfigured providers, forward them the link below. There is no charge to be on the list, the service is completely free. ht...
about G.729 Annex A Article rated 3.6/5.0
G.729 Annex A is a high quality low bandwidth codec. Many of our users will find it useful, but it is important to be aware of what it can do when purchasing it. There are two main reasons users sho...
caller id - betamax providers Article rated 3.3/5.0
You should be able to enable caller id for virtually any betamax provider (voipcheap, actionvoip, etc.) to work in Acrobits Softphone or Groundwire. But you also need to verify the number you plan to ...
unable to receive incoming calls with sipme Article rated 3.3/5.0
If you use sipme and have an issue where incoming calls appear to disconnect as soon as you pick it up, you will need to get the G.729 add on.  sipme currently only supports G.729 for incoming ca...
unable to register with Unovon Article rated 3.1/5.0
If your SIP/VoIP provider is Unovon and you are unable to connect your account, confirm that you are using the correct username and password.  Your SIP username and password is not the same as th...
Does Acrobits Softphone or Groundwire support IPv6 Article rated 3.1/5.0
Yes, Acrobits Softphone and Groundwire support IPv6   
Setting up your own rate check web service Article rated 3.1/5.0
The account XML parameters to set up the rate checker web service are:     genericRateCheckUrl - the URL to use. In case of GET method, the parameters need to be using placeholders. Examp...
 

» Top Knowledgebase articles: Views
 
» Latest Knowledgebase articles: Date added