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Softphone Solution: 6 Reasons Why Your Business Needs It

Eric Carriere
October 15, 2021

Over the years, digital technology has revolutionized and enhanced modern workspaces by increasing optimization and efficiency. Today, everything from receipts, databases and in-house communication platforms are all digital. 

As a result, businesses are increasingly seeking cost-efficient technological solutions that can improve their operations and subsequent workflows. However, the caveat is that these technology platforms can be incredibly costly and difficult to integrate without the right expertise and resources. 

Softphones are functional and unified communication platforms that businesses may lease without breaking the bank or investing extensive time and resources into building themselves. Given the mass adoption of smartphones and the recent shift towards remote work, a softphone solution is one of the most simple and effective ways that businesses can improve workflows.

What Is It?

A softphone is a software application that emulates the functionality of a telephone for a computer or mobile device. Naturally, it comes with all the features that a traditional phone line offers, like call holding, transfers, and a dial pad.

In addition to these functions, it also includes functions that can’t be found on a telephone line, such as visual voicemail, text messaging, and video conferencing.

Best of all, you don’t have to create and develop your own softphone to use a softphone. It’s becoming more common to deploy the services of a UCaaS (Unified Communications as a Service) provider for a cloud phone. But we’ll talk about that after discussing why every organization should consider softphones.

Why Do I Need It?

Most companies still have phone lines set up for legacy support and compatibility reasons. However, almost all of them can agree that softphones are the future of business communication. Here’s why:

1. Lower Costs

The cost to use a softphone is far lower than that of a regular phone plan in most cases. VoIP sometimes gives you free calling for local destinations, while international fees are either rare or negligible for most businesses.

Softphones also do not require a significant investment in technological infrastructure to install. If you’re employing a UCaaS company, all of the cost of equipment and maintenance is offloaded onto the service provider. As a client, you only have to pay a regular fee that is far less than what you would pay if you built a softphone yourself.

Don’t expect to get all the features free of charge, though. You may need to pay a little extra for some extra features that we discuss in the next section. Regardless, some case studies have demonstrated a savings of 10% due to the switch to VoIP.

2. The Extra Features

When you’re running a phone service through software, you have access to a wider feature set than you would with a traditional telephone line:

  • Visual voicemail. A staple of smartphone technology that’s also coming to business communications is a visual interface for voicemail. Instead of having to listen to each individual voicemail at a time, visual voicemail lets you play, delete, and manage voicemails through a convenient and easy-to-use interface.
  • Quick transfers. Smartphone apps seamlessly allow users to transfer calls. Instead of having to dial an entirely new number, you can simply use a drag-and-drop interface that is faster and more intuitive.
  • Video conferencing. Video conferencing goes a step above audio calls by facilitating face-to-face contact. This feature has grown in popularity with remote work, particularly for important business meetings.
  • Notifications. Just like the notifications you have for Facebook and Twitter, softphones come with popups for handling incoming calls and text messages. Notifications can even be integrated into your desktop computer to make sure you never miss an important call or text message.

When you have amazing collaboration within your team, it allows them to work together and focus on the important tasks at hand. 

“There are many others too, like presence management, employee status updates, and screen sharing. How you use the softphone depends on your particular needs as a business, but almost all businesses will find immense value in a softphone platform.”

3. The Flexibility

In the modern day, it seems old-fashioned for employees to be tied to their office desks for communication because of stationary desk phones. A softphone, by contrast, can run on a variety of devices and operating environments, such as tablets, phones, and laptops. Whether you use Android or iOS, Windows or Mac, or anything else, a softphone service can run on any device that you happen to carry.

This unparalleled flexibility allows you to stay connected with your work no matter where you are. Remote employees working from living rooms, hotels, and coffee shops will be especially pleased with the functionality of a softphone.

4. Security

Cybersecurity is a critical concern in the modern world. With so many large companies suffering data breaches that impact not only themselves but their customers, businesses are always looking for ways to protect their digital assets.

Softphone service providers have responded with end-to-end encryption, fraud detection, and other important protections that make sure you aren’t sacrificing safety when you make the upgrade.

5. A Streamlined Workflow

Put simply, softphones declutter your desk. Stationary phones, by contrast, require a power connector and an Ethernet connection on top of the bulkiness of the device itself.

Softphones run on almost any device that you likely already use, meaning you gain all those extra features without adding a single tangled wire to the office.

6. The Scalability

Your business intends to grow in the future, so your communications platform should follow suit. Softphones are incredibly scalable and flexible thanks to UCaaS. You can easily add in new lines from your service provider at reasonable prices at any given time!

Cloud Softphone: Modernize and Optimize Your Communication Workflow

Softphones enhance critical communication within your business through a simple and cost-efficient platform. Its flexible software allows you to customize a solution that works best for your business and scale accordingly. Your softphone goes wherever you go too, so you never miss anything important and you’re always available. Plus, it’s secure so you never have to worry about potential breaches. 

Cloud Softphone by Acrobits is an industry-leading VoIP softphone that you can easily purchase as white label software for your business today. It helps any organization, developer, or individual build a professional-grade softphone app with minimal setup time.

With our Cloud Softphone design tool, you can add your own branding to your softphone so that you appear more professional to all your business partners and clients. And, of course, it has all the benefits you expect from a softphone like lifetime updates, push notifications, encryption, and compatibility with Android and iOS.

Request a personalized demo today with our specialists and find out why so many of our clients like Mitel, PortaOne, BroadSoft, FreeSwitch, and MetaSwitch love our industry-leading softphone solution.

Cloud Softphone:
Save time and money with our white-label mobility suite

Article written by:

Daniel Morales

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